Privacy Policy
At hotelspenang.net, your privacy is a fundamental priority. This Privacy Policy outlines how we collect, use, and protect your personal data while confirming our compliance with applicable privacy laws. We are committed to safeguarding your information and ensuring that you have a clear understanding of our practices.
Data We Collect
- Information You Provide
- Information you provide directly to us when creating an account, making a booking, or signing up for newsletters. This includes your name, email address, phone number, and billing address.
- Transaction/Financial Information
- Details related to transactions such as purchases, products or services ordered, and payment methods, excluding full credit card numbers which are handled by third-party payment processors.
- Communications
- Any information provided when contacting us for customer support or providing feedback about our services.
- Automatically Collected Data
- Information automatically collected through your device when you visit our website, including your IP address, browser type, device information, and data collected via cookies. For detailed information, please refer to our Cookie Policy.
How We Use Your Information
- To provide and maintain our services, including processing orders and managing user accounts.
- To provide customer support and respond to inquiries.
- To personalize your experience on our website with tailored recommendations.
- For research and development to enhance our platform and services.
- For marketing and promotional communications, if you have given us your consent.
Information Sharing (Disclosure)
- Service Providers: We may share your information with trusted third-party service providers that assist us in operating our website, conducting our business, or servicing you, such as payment processors, hosting providers, or analytics services.
- Business Partners: We do not sell, rent, or trade personal information. However, we may share your data with business partners for co-branded services or joint promotions, if applicable.
- Legal Reasons: We may disclose your information as required by law to comply with legal obligations, protect our rights, and safeguard the security of our services.
Data Retention
We will retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law, such as for accounting purposes.
Your Data Rights
- The right to access your personal data.
- The right to rectification of inaccurate data.
- The right to erasure (the right to be forgotten).
- The right to object to data processing.
- The right to data portability.
Security Measures
We are committed to protecting the personal information we collect. We implement reasonable technical and organizational security measures to prevent unauthorized access, use, or disclosure of your data.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by posting the new policy on our website and updating the 'Effective Date' at the top of this policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through the support page on our website.